The 2-Minute Rule for Telus technical support
The 2-Minute Rule for Telus technical support
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Having said that, right after reviewing the agreement, I seen it didn’t reflect the discounts or prepare specifics reviewed, such as the 500GB of knowledge and extra special discounts for pre-licensed payments.
Was the chief and The main reason I are a faithful Telus custiomer For some time. But This is certainly about to vary!!
Yes I attempted chat and acquired related using a Reside particular person However they informed me I had to phone. Undecided exactly what the Reps over the chat can help with.
I am endeavoring to renew my Web service once the two 12 months agreement expired. We also have basic cable which I under no circumstances use and need to eliminate. It's extremely hard To do that on the internet, and also the cell phone number for support is rather effectively concealed. I finally obtained it from the reseller. I known as the amount, and listened to AI check out for getting me to get it done on-line, but You cannot end utilizing a service on the net.
I had to contact CS right now with Chat as well as the Section I need to talk to is just readily available by telephone. The CS on Chat arranged a phone back again at an agreed upon time slot. When that Office known as me later I bought every thing sorted out.
You are going to then get a textual content concept if the agent responds, and you'll stick to up at your earliest convenience.
I was not telling but making an attempt to speak to him however he obtained mad and hung up. This really is absurd and intensely Terrible customer service. I are going to be pulling my two strains from Telus . If this is the customer service individuals are obtaining from your reps than you have to supply it somewhere else. I are with Telus for about fourteen yrs and It is fairly unhappy that it's arrive at this . Thinking about these threads and comments left by Other folks it appears I'm not the sole a person.
once the agent assessment my account he claimed i can't give you a offer or credits such as you have now along with your exiting account, so i just gave up and hangup the mobile phone.
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@Oleginza Wrote: I identified as Telus CS at eight.55AM Mountain time and so they hanged up on me, saying which i really need to simply call in the course of "normal Workplace several hours". Is this for authentic?
My specialist is a VERY individual guy. He taught me how to repair my issue in numerous straightforward Telus customer service steps. What’s more, he guided me as a result of each stage, often over after. I'm certainly grateful!
Looks as if all we will do now's air our grievances on a general public forum within the hopes of somebody ready of authority can actually do something about it.
I had been eventually presented circumstance variety 21911243 and explained to that a manager would call me back within just two hours, which did not materialize. As a substitute, I used to be knowledgeable that I needed to wait around 24 hours.